سياسة الخصوصية

Last updated: 6 September 2026

servijo connects customers with local service providers (plumbing, electrical, cleaning, maintenance). This policy explains what data we collect, why, and your rights. By using the app you agree to this policy.

1. Information we collect

• Account details: name, email address, phone number, and password (stored encrypted/hashed).
• Profile details: for customers — gender and home location; for providers — service categories, years of experience, a short bio, and base location.
• Provider identity verification: providers who verify their identity supply their national ID or passport number, a camera photo of the document, and a selfie holding the document with a code the app shows — plus an optional experience certificate. These are visible only to you and the administration.
• Device identifier: when a provider account is created we record the device's Android ID and model. This is used only to prevent banned or indebted accounts from re-registering; it is never used for advertising or tracking.
• Notification token: a push token for your device so we can deliver booking alerts; removed when you log out.
• Location: location permission is required to use the app. With your permission, and only while the app is open, we read your device's location to show the services, prices and jobs available in your area and to suggest your city; you then correct it on the map for your home/base or a booking address (latitude/longitude and the nearest place name). The app does not work without this permission. We do not track your location in the background, and we do not read it while the app is closed.
• Bookings & activity: services you book, appointment times, addresses, notes, prices, cancellation reasons, ratings and reviews, and booking events.
• Images you choose to upload (including optional photos of the issue on a request, up to 3 per request).
• Support reports — when you report a problem we collect the message you write, up to 3 photos you attach, the booking number if the report is about a specific job, and the messages exchanged with the administration about it.
• Diagnostics & crash data: if the app crashes we collect anonymous diagnostic reports (device model, Android version, technical error trace) through Firebase Crashlytics. These do not contain your personal content.

We do not collect payment card data in the app.

2. How we use your information

• To create and manage your account and sign you in.
• To match customers with nearby providers and manage bookings.
• To show service prices, provider ratings, and app announcements.
• To let the administration approve providers and manage the service catalog.
• To send you an email to verify your address and important account messages.
• For safety and fraud prevention: verifying provider identity, detecting suspicious cancellation patterns, and preventing suspended or indebted accounts from re-registering.

3. Where your data is stored

Your data is stored using Google Firebase (Authentication, Cloud Firestore, Firebase Storage for photos and verification documents, and Firebase Crashlytics for crash diagnostics). Firebase is provided by Google and processes data on our behalf. See policies.google.com/privacy.

4. Sharing

• Your relevant booking details (address, phone, location) are shared with the provider only after they accept your job, so they can reach you.
• We do not sell your personal data. We do not share it with third parties for advertising.

5. Your rights & account deletion

You can, at any time, from User → Delete account inside the app, permanently delete your account and associated personal data (profile, reviews, and the phone number, address, notes and photos on your requests). You may also contact us to request access to or deletion of your data.

Two limits apply, and both exist to protect the other party rather than us:

• A service provider with unsettled commission must settle it before deleting the account, since deleting it would erase the record of a debt owed to someone else.
• Jobs that were actually carried out remain in the records as the provider's proof of work and for our accounting — stripped of your phone number, address, notes and photos.

6. Data retention

We keep your data while your account is active. When you delete your account, your personal data is removed from our systems, subject to the two limits described in section 5.

Support reports are kept for a limited time on purpose. Once the administration marks a reported problem resolved, the report stays readable to you as a record for 15 days, and is then deleted automatically together with its photos and the whole conversation attached to it. A report that is still open is not deleted, however old it is.

7. Children

The app is not directed to children under 13, and we do not knowingly collect their data.

8. Security

Passwords are hashed, cloud access is protected by security rules, and connections use encryption in transit. No method of transmission is 100% secure, but we take reasonable measures to protect your data.

9. Changes

We may update this policy; the "last updated" date will change accordingly.

10. Contact

For any privacy request or question, contact us at: contact@servijo.com